Terms of Service

Store and eligibility

Shadeleaf is operated by PROCLADD (SCOTLAND) LIMITED. We sell physical no-drill balcony and terrace privacy screens, shade products, windbreaks, decorative panels, artificial greenery and deck tiles. You must be 18 to order. People aged 13–17 may browse only with guardian consent; children under 13 may not use the site. Installation must be completed by an adult.

Orders, pricing and payment

All prices and payments are in USD. An order is accepted when we send an order confirmation after payment authorisation. We may reject or cancel an order for pricing error, stock unavailability, suspected fraud, delivery restriction or unlawful use and will refund any captured amount.

Stripe or PayPal processes payment details under its own terms. Shadeleaf never receives your complete card number. Destination duties, taxes or import fees may be payable by the recipient.

Products, dimensions and appearance

Check the listed dimensions, railing condition and fixing method before ordering. Product imagery is a realistic reference; textile weave, colour and artificial foliage can vary slightly by production batch, display and sun exposure. Artificial greenery is decorative and is not a live plant. We do not promise a specific temperature reduction or unlisted UV performance.

Safe installation and permission

Screening fabric catches wind. Secure every fixing point and remove or retract products before strong winds or storms. Never use any screen as a structural barrier, load-bearing element or climbing support. Use all supplied fixing points, inspect them after weather and follow the product care guide.

No-drill does not mean permission-free. Renters must obtain approval from their landlord, property manager or owners’ association and check building appearance rules before installation. Shadeleaf is not responsible for removal required by a landlord, property manager, owners’ association or authority.

Keep all fabrics and artificial greenery away from barbecues, open flames, heaters and cigarettes. Our products are not structural barriers and must not replace compliant railings.

Memberships

Shade Club and Shade Studio renew monthly or yearly until cancelled. Benefits apply while the subscription is active and do not create stored value or transferable points. Cancellation stops future renewal but the current paid period continues. A Studio quarterly physical item that has shipped cannot be returned unless faulty. Statutory cancellation rights remain unaffected.

Delivery, title and risk

Delivery estimates are not guarantees. Risk passes when the order is delivered to the agreed address or recipient. Title passes after full payment. See Shipping & Delivery for zones, customs and parcel handling.

Returns and refunds

Eligible unused goods may be returned within 30 days, or 60 days for qualifying active Club members. Cut-to-size or used roll materials cannot be returned unless faulty. Faulty, damaged or misdescribed products are handled under applicable consumer law. Separate Return and Refund policies explain the process.

Liability and consumer rights

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights. Subject to that, we are not responsible for foreseeable losses caused by disregarding wind, fixing, permission, fire or building rules, or for indirect business loss from consumer purchases.

Governing law and disputes

These terms are governed by the laws of England and Wales. Courts with mandatory consumer jurisdiction remain available to you, including rights you may have where you live. Contact support first so we can try to resolve a dispute promptly.