ShadeleafScreening fabric catches wind. Secure every fixing point and remove or retract products before strong winds or storms. Never use any screen as a structural barrier, load-bearing element or climbing support.
No-drill does not mean permission-free. Renters must obtain approval from their landlord, property manager or owners’ association and check building appearance rules before installation.
When a refund is available
We refund eligible returned goods after inspection, orders cancelled before dispatch where cancellation is possible, and goods confirmed faulty, damaged in transit or materially misdescribed. Your statutory consumer remedies are not reduced by this policy.
Items we cannot refund
Cut-to-size or used roll materials cannot be returned unless faulty. We also cannot refund ordinary wear, fading consistent with disclosed outdoor exposure, damage from incomplete fixing, storms, open flame or prohibited use, gift wrapping already supplied, or Studio seasonal items already dispatched unless faulty.
Refund method and timing
Approved refunds return to the original payment method in USD. We initiate them within 7 business days after approval; Stripe, PayPal or your bank may take additional time to post the credit. We do not issue stored-value credits in place of a monetary refund unless you expressly choose that lawful option.
Shipping, duties and partial refunds
Original standard delivery is refunded where required by applicable cancellation rights. Expedited surcharges and destination duties may not be refundable. If only part of a bundle is eligible, the refund may reflect the retained items’ individual value. Return transport for confirmed faults is covered by us; change-of-mind transport is normally paid by the customer.
Payment disputes
Contact support with the order email, item, photos and requested resolution before opening a payment dispute. This gives us the quickest route to investigate, but does not remove any card or wallet dispute right.
Questions about this policy can be sent to support@procladdscott.shop, called to +44 7799453447, or posted to PROCLADD (SCOTLAND) LIMITED, 8 Candymill Lane, Bothwell Bridge Business Park, Scotland, ML3 0FD, United Kingdom. See our contact page.