Shadeleaf support

Start with the rail. We’ll take it from there.

Practical support for sizing, fitting, orders, shipping, returns and membership. Replies are handled during Monday–Friday, 09:00–17:00 Europe/London.

Measure before buying

Send rail dimensions, fixing type and your main screening goal.

Ask about checkout, receipts, tracking, missing parts or delivery.

Review wind, fixing, permission, heat and child-safety boundaries.

Check condition, return windows and packing for rolls or panels.

See approval timing, original payment method and exclusions.

Open the secure billing portal, update billing or cancel renewal.

Quick answers

These answers apply across the Shadeleaf range. Product pages contain material-specific dimensions and care.

Can every product be cut to fit?

Only products marked “Can be cut” on the product page. Cut or used roll material cannot be returned unless faulty.

Does no-drill mean I can install without permission?

No. Renters must obtain landlord, property manager or owners’ association permission and check appearance rules.

Can screens stay up in a storm?

No. Remove or retract wind-catching products before strong winds or storms and inspect all fixing points after weather.

How long does worldwide delivery take?

Processing ordinarily takes 1–3 business days. Many cross-border routes take 7–18 business days, excluding customs delays.